Payment methods
- Fraud prevention
- Delivery guarantee
- Insured for your purchases
Bank transfer
A bank transfer means that, after entering your order, you transfer the outstanding order amount to the bank account of Luxuryfires.nl. When manually transferring, always mention the order number from your order confirmation. After you have completed your order, you will receive an email with the invoice.
Our bank details
Bank: KNAB Bank
Account holder: E-tailer Group
IBAN: NL02KNAB0256278040
BIC: KNABNL2H
Pay safe and easy
At Luxuryfires.nl the payment is always safe. We work with a secure payment provider that manages all payments for us. In addition, we only use payment methods from certified companies. More information can be found on the payment options page.
Payment failed or declined
Has your order failed or your payment been declined? Or is it simply not possible to order? No worries. Send us an email to contact@luxuryfires.nl with the problem so that our customer service can immediately make your order or find out what causes the payment problem. If you experience a technical malfunction, we would also like to hear it.
Shipping costs to your or your customer address
All orders above € 200 are shipped free of charge within the Benelux. Is your order less than € 200? Then shipping costs are calculated based on dimensions and weight of the ordered items. The minimum shipping rate for fireplaces is € 15 and for fireplace accessories is € 9.95. For an overview of our international shipping rates (outside the Benelux), please contact our customer service.
What happens after my order?
After you place an order, it will be processed in our warehouse. If the ordered items are in stock, your order will be shipped within 24 hours (working days) to the delivery address provided by you. If items from your order are not in stock, they will be sent on the communicated delivery time. From the moment we deliver your order, you will receive a shipping confirmation and your order will be delivered within one working day (Benelux). Want to know more about the ordering process? View our shipping and returns page.
Can I order without an account?
Ordering with an account is required. You can log in with your unique customer account. An account offers many advantages:
- Do not enter your details every time you buy items via our portal
- Manage newsletters and your personal data
- Always an overview of the status of your order(s)
- Find and print your invoices
- Take advantage of many discounts on items
To get a personal customer account, you need to contact our customer service.
How to change your order
Have you placed an order and find out that you would like to add and / or change items? No problem! As long as your order has not yet been shipped, we can make the desired changes for you. You can easily contact our customer service via one of our contact options.
